Customer Hair Care FAQ
🌿 Grow Your Edges Back – Hair Care FAQs
1. What products do you offer?
Grow Your Edges Back offers premium hair growth and edge care products, including our Strong Hold Edge Control, Edge & Hair Growth Oil, Botanical Blend Leave-In Conditioner, Shampoo, and Conditioner. Each product is designed to work as part of a complete GYEB system for maximum results.
2. How do I choose the right product?
Check our Product Comparison Chart to find the best match for your needs. For fastest results, start with the Dynamic Duo (Edge Control + Growth Oil) or the Full Edge Comeback Bundle.
3. How often should I use the Growth Oil?
Apply daily — every morning to your scalp and hairline, massaging for 60 seconds. Consistency is what drives results.
4. What is the 90-Day Edge Confidence Guarantee?
🛡️ 90-Day Edge Confidence Guarantee — How It Works
Use the GYEB routine consistently every day for 90 days. To be eligible for a refund under this guarantee, you must:
📸 Take a clear before photo on Day 1 — hairline visible, good lighting, no styling products applied yet
📸 Take a clear after photo on or after Day 90 — same angle, same lighting, hairline visible
📧 Email both photos to hello@growyouredgesback.com with your order number and subject line: 90-DAY GUARANTEE — ORDER ####
If your edges show no visible improvement after 90 days of consistent daily use using only GYEB products — we refund you in full. No restocking fee. No runaround. Period.
Progress photos are required to process a guarantee claim. This protects you and us — it proves you used the routine and gives us the documentation we need to process your refund quickly. Claims submitted without before and after photos cannot be processed.
5. Do your products contain hemp seed oil?
Yes. Many of our formulas are enriched with hemp seed oil — packed with essential fatty acids and vitamins. It nourishes the scalp, strengthens hair, and supports growth. It contains no psychoactive components. Hair benefits only.
6. Are your products only for edges?
No. Our products promote overall hair health, growth, and repair across all hair types — natural, locs, braids, relaxed, and protective styles.
7. Can I use multiple products together?
Yes — and we require it for best results. Our products are formulated to work together as a complete system. Do not mix with products from other brands — this can cause white cast and voids the guarantee.
8. Do you offer a loyalty program?
Yes. Earn points with every purchase. Right now, enjoy double points for every $1 spent.
9. Are your products safe for all hair types?
Absolutely. GYEB products are formulated to be gentle, effective, and safe across all hair types and textures.
💛 Still have questions? Email us at hello@growyouredgesback.com — we typically respond within 24 hours.